The Art of Giving Employee Feedback

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Having a small staff promotes close relationships between managers and employees. People tend to get to know each other well both professionally and personally, and a family-like camaraderie may fill the workplace. While such bonds provide a great sense of being a team, they can make delivering criticism difficult. Leaders may put off having tough… Read more »

Lengthy Hiring Process Leads to Disengaged Candidates

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As many employers are all too aware, the cost of replacing poor performers can be significant. In fact, it can cost more than a third of the new hire’s salary to replace them due to the time and budget lost through training, onboarding, and resources devoted to the individual. With the impending risk of such… Read more »

How Small Businesses Can Turn These 3 Fears Into Opportunities

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When people think of companies that exemplify how business should be done, you never hear about the companies who make up the vast majority of the economy: small and mid-size organizations. We continue to want everyone to be Google, Southwest Airlines, or Zappos. When you work in a small organization, seeing all these examples likely… Read more »

Help Your Team Manage Stress, Anxiety, and Burnout

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It can be tough enough to manage your own stress. But how can you, as a manager, help the members of your team handle their feelings of stress, burnout, or disengagement? Because work is getting more demanding and complex, and because many of us now work in 24/7 environments, anxiety and burnout are not uncommon…. Read more »

The 6 Disciplines Behind Consistently Great Customer Experiences

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Mature companies routinely perform a set of sound, standard practices that result in a high-quality outcome. It’s true for manufacturers—they don’t get up in the morning and start pondering how they’ll produce high-quality widgets that day. Similarly, retailers have practices for keeping their supply chains flowing and their shelves stocked, and media companies have practices… Read more »

Five Reference Checking Mistakes

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Despite ongoing attempts to reduce the reference checking process to an online, instantaneous “click here” exercise, there will never be an adequate substitute for the human interaction that must occur between whoever is checking a candidate’s references and the references themselves. To be effective, the process requires intuition, common sense, extraordinary listening skills and the… Read more »

The Case for Employment Branding

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Ask a few people near you what it’s like to work for Google. You’ll probably hear words like “innovative, collaborative, techie, cool, open” and the crazy part is that the people you asked probably have never even worked at Google. The same test usually works remarkably well for Southwest Airlines. And that’s the amazing thing… Read more »

Rewrite That Boring Job Description

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Want to attract the A-players to work for your business? Here’s what needs to be in the job description. Job descriptions are the last thing most of us think about because with all the day-to-day busy work, who has time? We know we need to hire talented people, but most of us go with the… Read more »

HW Staffing Solutions/S&B Staffing Honors Contributions of Temporary & Contract Employees

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HW Staffing Solutions / S&B Staffing, based in Albany, NY is joining staffing firms from across the nation in celebrating National Staffing Employee Week, Sept. 28–Oct. 4. Established by the American Staffing Association, this commemorative week honors the millions of temporary and contract employees working for U.S. staffing firms each week. In New York alone, over… Read more »